At Nexsy Academy, we believe in complete transparency throughout your learning journey. Whether you’re considering enrollment, curious about our innovative LMS platform, or need support during your studies, we’ve compiled answers to the most common questions from our learners. Our commitment to human-centred education means that no question is too small – if you can’t find what you’re looking for here, our dedicated support team is always ready to provide personalised assistance. Browse through the categories below or use the search function to quickly find the information you need.
Our enrollment process is designed to ensure you find the perfect learning path:
Submit an Enquiry: Complete our online enquiry form or contact us directly
Free Consultation: Our course advisors will contact you to provide a complimentary Initial Assessment and Guidance (IAG) session
Documentation: After consultation, we’ll send you the relevant application forms and programme information
Application Review: Our team reviews and assesses your application against programme requirements
Initial Assessment: Once approved, you’ll receive access to complete your initial skills assessment
Final Steps: Your course advisor will contact you with next steps and enrollment confirmation
Once you’re accepted onto a course, here’s your learning journey:
Induction Process: We provide comprehensive orientation and access to our Nexsy LMS platform
Live Learning: Throughout your course, you’ll participate in regular live sessions with qualified instructors via video conferencing
Self-Paced Study: Access course materials, complete assignments, and track your progress through our advanced LMS
Ongoing Support: Receive continuous guidance from instructors and course advisors
Assessment & Feedback: Submit assignments online and participate in practical demonstrations
Certification: Complete your programme and receive recognised qualifications
We combine the best of technology and human expertise:
Real Teachers: Live interactive sessions with qualified instructors, not just recorded videos
AI-Enhanced Learning: Cutting-edge technology that personalises your learning experience
Industry Partnerships: Direct collaboration with employers ensures our training meets real market needs
Practical Focus: Hands-on skills development through real-world projects and assessments
Comprehensive Support: From initial consultation through to job placement assistance
Yes, our programmes are developed in partnership with:
Accredited awarding organisations
Industry employers and professional bodies
Government-recognised qualification frameworks
International certification standards where applicable
We specialise in three main areas:
Health & Social Care: Preparing to Work, Level 3 & Level 5 Diploma
Digital Knowledge: ICT Systems, Programming, Cloud Computing
Business Skills: Process Optimisation, Administration, Management
AI & Emerging Technologies: From foundational AI literacy to advanced implementation
We constantly update our website with new courses based our industry research. Subscribe to our resources so that you will recieve latest course releases.
Course duration varies based on:
Programme level and complexity
Your prior experience and qualifications
Study mode (full-time or part-time)
Individual learning pace Most programmes range from 3 months to 8 months, with flexible completion options.
You’ll need:
A reliable internet connection
A computer, tablet, or smartphone with web browser
Video conferencing capability (camera and microphone)
Basic computer literacy skills
All specific software requirements are provided as part of your course
Absolutely!
Our programmes are designed for working professionals:
Flexible scheduling options including evening and weekend sessions
Self-paced learning modules through our LMS
Live sessions recorded for later review
Personalised learning plans that accommodate your schedule
Our assessment approach is comprehensive and practical:
Online Submissions: Submit written assignments through our secure platform
Live Demonstrations: Showcase practical skills via video conferencing
Real-World Projects: Work on industry-relevant case studies and scenarios
Continuous Assessment: Regular feedback and progress tracking
Professional Portfolio: Build a portfolio of work that demonstrates your
Not at all!
Our LMS is designed with user experience in mind. During your induction, you’ll receive comprehensive platform training, and we provide:
Interactive tutorial videos for all platform features
Step-by-step guides and help documentation
24/7 technical support via chat, email, or phone
Practice exercises to familiarise you with the system
Mobile-friendly interface that works intuitively across all devices
You can:
Complete learning topics such as videos, reading and audio content on any device (phone, tablet, laptop, desktop). However, we recommend to use a large screen for your assessments such as assignments.
Submit assignments from your mobile device (however, we recomend you to complete your course work where you have to draft documents on your laptop or computer. You can always upload and submit your work using the phone)
Participate in discussions and forums
Access all learning materials offline after initial download
Receive push notifications for important updates and deadlines
Join live sessions through the mobile app integration
We provide comprehensive technical support:
24/7 help desk available via email, and phone
Technical support team trained specifically on our LMS platform
Remote assistance available for complex issues
Alternative access methods if you’re experiencing connectivity problems
Regular system maintenance scheduled during low-usage hours
Automatic backup systems to protect your work and progress
Security and privacy are our top priorities:
GDPR-compliant data protection with full transparency about data usage
Secure cloud infrastructure with automatic daily backups
Role-based access controls ensuring only authorized personnel can view your information
Regular security audits and updates to maintain the highest protection standards
Your work and progress are never shared without your explicit consent
You have access to your learning materials such as documents, all assignments, portfolio and feedback. You are not allowed to download videos and scorm files. However, we will provide extended access to your course materials for your use.
Download all your submitted assignments and projects
Access digital certificates and transcripts permanently
Export your learning portfolio and achievement records
Maintain access to your coursework even after course completion based on requests.
Request official transcripts and verification documents at any time
Your ILP is a personalised roadmap created specifically for you:
Initial assessment determines your starting point and learning style (VAK test)
Goals are set collaboratively between you, your instructor, and course advisor
Progress is tracked automatically, with regular review meetings scheduled
Learning resources are recommended based on your individual needs and preferences
Accommodations for special educational needs are documented and implemented
Regular updates ensure your plan evolves with your growing skills and career goals
Our feedback system is comprehensive and designed to support your learning:
Text Feedback: Detailed written comments on every assignment
Audio Feedback: Personalised voice recordings from instructors explaining areas for improvement
Video Feedback: Screen recordings showing corrections and suggestions in real-time
Rubric-Based Assessment: Clear criteria-based evaluation showing exactly how you performed
Peer Feedback: Structured peer review opportunities in collaborative assignments
Real-Time Support: Immediate assistance during live sessions hours
Our platform adapts to your preferred learning approach:
Visual Learners: Interactive diagrams, infographics, video content, and visual progress tracking
Auditory Learners: Podcast-style lectures, audio feedback, discussion forums, and live sessions
Kinesthetic Learners: Hands-on simulations, practical assignments, and interactive exercises
Reading/Writing Learners: Comprehensive written materials, and text-based discussions
Accessibility Features: Screen readers, subtitle options, adjustable fonts, and color contrast settings
Yes! Our advanced analytics provide comprehensive progress insights:
Real-Time Dashboard: Visual progress bars showing completion percentages for each module
Competency Tracking: Monitor your development against specific industry skill requirements
Learning Analytics: Detailed insights into time spent, and areas of strength
Grade Center: Complete overview of all assessment scores and feedback
We have comprehensive support systems to help you succeed:
Early Warning System: Automated alerts if you miss deadlines or show decreased engagement
Academic Support: One-to-one sessions with instructors to address specific challenges
Flexible Scheduling: Options to adjust your study plan without penalty
Catch-Up Resources: Additional materials and accelerated learning paths to help you get back on track
Peer Support: Study groups and buddy systems to provide mutual encouragement
Counseling Services: Academic and personal support if you’re facing difficulties outside of studies
Our assessment system maintains the highest standards of integrity:
Varied Assessment Types: Quizzes, practical demonstrations, portfolio submissions, and live presentations
Time-Bound Assessments: Controlled timing with automatic submission to ensure fairness
Anti-Plagiarism Technology: Advanced software checks all submissions for originality
Multiple Attempts: Most assessments allow multiple attempts to demonstrate competency rather than one-time performance. (Please note that for some of the accredited qualifications, we follow the awarding organisations assessment standards. We will advise you about the assessment mechanism during the intial IAG )
Reasonable Adjustments: Additional time and alternative formats for learners with specific needs
Quality assurance is built into every assessments:
Instructor Grading: Your work is first evaluated by your qualified course instructor/assessor
Internal Verification: A second qualified reviewer checks the grading for consistency and fairness
Transparent Process: You can see the complete timeline of review and feedback in your LMS
Appeals Process: Clear procedures if you wish to challenge an assessment decision
Industry Standards: We follow industry standards and good practices in our assessment mechanisms. All verification follows awarding organisation’s specific requirements in the case of accredited qualifications.
Continuous Improvement: Feedback from verification helps improve future course delivery and assessment quality
Comprehensive support includes:
Academic Support: Regular one-to-one sessions with instructors
Technical Support: LMS and technology assistance
Career Guidance: Ongoing professional development advice
Peer Learning: Access to student communities and discussion forums
Learning Resources: Extensive digital library and materials
Yes, our career services include:
CV and portfolio development support (Please note, we do not write your CV, however, we can provide guidance and support on good practices)
Interview preparation and practice (We embedd role plays in our lesson to improve your professional communication including interview tips)
Industry networking opportunities
Job placement assistance through our employer partnerships (Please note. we work closely with employer networks. We will provide information of current requirements based on your skill set when it is avilable through our network)
Continued professional development after certification
We offer various support options:
Flexible payment plans (Please note, this is assessed case by case and we will offer options available within our capacity and remit)
Corporate training discounts for employer-sponsored learners
Scholarship opportunities for eligible candidates
We understand life can be unpredictable:
Flexible study breaks with course resumption options
Extended access to learning materials
Catch-up support when you return
Modified schedules to accommodate personal circumstances
We are keen on your progress and we offer flexibilty to ensure your learning is continuous and progressing. If there is any changes in your circumstances, please feel free to speak to our student advisors who will happily help and guide you.
