Start your business administration career with essential office skills and professional knowledge that every modern workplace requires. This foundational programme builds your competency in administrative procedures, professional communication, and information management whilst developing the confidence and capabilities needed for immediate employment.
Delivered through practical online workshops and real-world administrative projects, you’ll master core business software and communication techniques whilst building a professional portfolio showcasing your administrative abilities. Our experienced instructors support you through essential workplace scenarios, ensuring you develop both practical skills and professional attitudes valued by employers.
Mode of Study: Flexible Learning – Part Time / Online / Blended
Indicative Study Hours: 8-12 hours per week
Duration: 16-20 weeks (4-5 months) – This is an indicative duration, you will be able to complete early if you invest more study hours
Course Fee: £699 (flexible payment options available)
Guided Learning Hours: 300 hours
Entry Requirements:
Ideal for:
School leavers seeking their first administrative role
Career changers entering business administration
Individuals returning to work after career breaks
Office support staff wanting formal qualification recognition
Those seeking progression to Level 3 Business Administration
Students preparing for apprenticeship opportunities
Possible Career Options:
Administrative Assistant / Office Assistant
Reception and Customer Service roles
Data Entry and Information Processing positions
Junior Office Support roles
Customer Service Representative
Office Coordinator (entry level)
Administrative Skills Portfolio: Demonstrating core office procedures and professional communication
Document Creation Projects: Professional formatting using word processing and presentation software
Information Management Tasks: Data handling, filing systems, and confidentiality procedures
Customer Service Scenarios: Professional communication and problem-solving demonstrations
Workplace Projects: Real-world administrative challenges and process improvements
By completion, you will be able to:
Demonstrate professional behaviour and personal responsibility in all business environments
Provide effective administrative services that support business operations and customer satisfaction
Manage information securely and produce professional documents using modern office software
Support organisational change processes whilst maintaining positive working relationships
Apply basic project management principles to coordinate administrative tasks and support business objectives
Principles of Personal Responsibilities and Working in a Business Environment – Professional conduct, workplace relationships, and personal accountability
Principles of Providing Administrative Services – Core administrative functions, customer service excellence, and organisational awareness
Principles of Managing Information and Producing Documents – Information security, document creation, and professional formatting standards
Principles of Supporting Change in a Business Environment – Understanding organisational development and supporting colleagues through transitions
Principles of Project Management – Basic project planning, team support, and progress monitoring techniques
Microsoft Office Suite (Word, PowerPoint, Excel) or Google Workspace equivalent
Web Browser (Chrome, Firefox, Safari) for online learning platform access
Video Conferencing Software (Zoom/Teams) for live sessions and assessments
PDF Reader (Adobe Acrobat or equivalent) for course materials and document handling
Email Account (Outlook, Gmail) for professional communication practice
