Step up your IT career with our Level 2 Certificate in ICT Systems Support – the qualification that bridges the gap between basic computer skills and professional IT expertise. This comprehensive program combines customer service excellence with technical competency, preparing you for immediate employment in IT support roles.
You’ll master essential support skills through realistic scenarios, learn to troubleshoot common technical problems, and develop the professional communication abilities that set exceptional IT professionals apart. With flexible online delivery and assignment-based assessment, you can study around your current commitments while building a portfolio of work that showcases your capabilities to future employers.
Mode of Study: Flexible Learning – Part Time / Online / Blended
Indicative Study Hours: 12-16 hours per week
Duration: 20-24 weeks (5-6 months) – This is an indicative duration, you will be able to complete early if you invest more study hours
Course Fee: £1,150 (flexible payment options available)
Guided Learning Hours: 420 hours
Entry Requirements
Level 2 Award in ICT Systems and Principles (or equivalent)
OR demonstrable experience in customer service or basic IT support
Designed for:
Level 2 Award graduates are ready to specialise in IT support
Existing IT workers seeking formal recognition of their skills and career advancement
Customer service professionals wanting to transition into technical support roles
School leavers and college students aged 16+ planning careers in technology
Leads directly to roles including:
IT Support Specialist
Help Desk Technician
Network Support Assistant
Systems Administrator (Junior)
Technical Support Coordinator
IT Service Desk Analyst
Programming Projects: Build working applications demonstrating each programming paradigm
Code Reviews: Submit code with detailed documentation and testing evidence
Problem-Solving Portfolios: Document your approach to complex programming challenges
Web Development Projects: Create responsive websites with interactive features
Upon successful completion, you will be able to:
Deliver exceptional technical support following industry-standard methodologies and best practices
Diagnose and resolve common hardware and software issues using systematic troubleshooting approaches
Understand networking fundamentals, including protocols, topologies, and security considerations
Implement security measures and create comprehensive policies to protect organisational data
Create professional documentation, including user guides, procedures, and incident reports
Work effectively in technical teams with strong escalation and communication skills
Customer Support Provision – Professional technical support delivery, customer service psychology, and team collaboration
Networking Principles – Network fundamentals, protocols, and infrastructure design
Principles of ICT Systems and Data Security – Security frameworks, risk assessment, and policy development
Data Representation and Manipulation for IT – Advanced data analysis and business intelligence using Excel
