At Nexsy Academy, we believe in complete transparency about how we operate and your rights as a learner. Below are the key policies that affect your learning journey with us.
General Enquiries:
Email: info@nexsy.co.uk
Data Protection Queries:
Email: info@nexsy.co.uk (mark “Data Protection Query”)
Complaints and Appeals:
Email: info@nexsy.co.uk (mark “Complaint” or “Appeal”)
Safeguarding Concerns:
Contact any staff member or email: info@nexsy.co.uk (mark “Safeguarding – Confidential”)
Emergency: 999
Technical Support: Email: hi@nexsy.io
Your Personal Information is Safe with Us.
We take your privacy seriously and handle all personal data in accordance with UK data protection laws (GDPR and Data Protection Act 2018).
What We Collect and Why:
Personal details for course enrollment and academic records
Assessment results and learning progress for qualification purposes
Communication preferences to keep you informed about your studies
Learning analytics to personalise your educational experience
Your Rights:
Access your personal data at any time
Correct any inaccurate information we hold
Request deletion of your data (subject to legal requirements)
Object to certain types of data processing
Data portability – get your data in a usable format
How We Protect Your Data:
Bank-level encryption for all data transmission and storage
Role-based access controls – only authorised staff can access your information
Regular security audits and staff training on data protection
Secure cloud infrastructure with automatic backups
Data Retention:
Student academic records: 7 years after course completion
Assessment data: 3 years for quality assurance
Marketing data: 2 years from last contact (unless consent withdrawn)
Contact:
For any data protection queries, contact our Data Protection Officer at info@nexsy.co.uk
Your Voice Matters – How to Raise Concerns.
We’re committed to providing excellent service, but if something goes wrong, we want to hear from you and put it right.
What You Can Complain About:
Quality of teaching, course content, or learning support
Incorrect or misleading information about our services
Administrative issues (fees, enrollment, resources)
Unacceptable behaviour by staff or other learners
Health and safety concerns
How to Make a Complaint:
Step 1: Informal Resolution (Recommended first step)
Speak directly with your tutor, assessor, or relevant staff member
Most issues can be resolved quickly through open discussion
You’ll receive a response within 5 working days
Step 2: Formal Complaint
Submit a written complaint within 10 working days of the incident
Include specific details: what happened, when, who was involved, and your desired outcome
We’ll acknowledge your complaint within 5 working days
Full investigation and response within 14 working days
Support Available:
Help with completing complaint forms if needed
Bring a friend, family member, or advocate to meetings
Interpreter services if English isn’t your first language
Alternative formats for those with accessibility needs
External Review:
If you’re not satisfied with our response, you can appeal to relevant external bodies, including awarding organisations or the Office of the Independent Adjudicator.
Contact:
Submit complaints to your assessor or email info@nexsy.co.uk with “Complaint” in the subject line.
Fair Assessment – Your Right to Appeal
If you disagree with an assessment decision, you have the right to a fair and independent review.
What You Can Appeal:
Assessment Plans – methods, timing, or location of assessments
Assessment Process – if the assessment didn’t follow the agreed plan
Assessment Decisions – if you believe the judgment was unfair
The Appeals Process:
Step 1: Discussion with Assessor
First, discuss your concerns directly with your assessor
They’ll explain their decision and the criteria used
Many issues are resolved at this stage
Step 2: Formal Appeal
Submit a written appeal within 5 working days of receiving feedback
Appeals are reviewed by our Internal Quality Assurer (independent from your assessor)
We’ll investigate thoroughly, including reviewing all evidence and interviewing relevant parties
You’ll receive a written response within 15 working days
Step 3: External Appeal
If still unsatisfied, you can appeal to the awarding organisation
We’ll provide all necessary documentation to support the external review
Your Rights During Appeals:
No disadvantage to making an appeal
Fair and impartial investigation
Right to bring support to any meetings
Clear written explanation of decisions
Important:
Appeals must be based on procedural issues, new evidence, or concerns about fairness, rather than simply disagreeing with academic judgment.
Creating an Inclusive Learning Environment
We’re committed to providing equal opportunities for all learners regardless of age, disability, gender, race, religion, sexual orientation, or any other characteristic.
Our Commitment:
Inclusive teaching methods that accommodate different learning styles
Reasonable adjustments for learners with disabilities or additional needs
Zero tolerance for discrimination, harassment, or bullying
Cultural sensitivity in all our interactions and materials
Support Available:
Individual learning plans tailored to your needs
Assistive technology and accessibility tools
Flexible study arrangements where possible
Dedicated support staff for specific needs
If You Experience Discrimination:
Report concerns immediately to your tutor, assessor, or Internal Quality Assurer
We’ll investigate promptly and confidentially
Support is available throughout the process
Right to appeal decisions through our formal procedures
Making Our Learning Inclusive:
We regularly review our materials, methods, and facilities to ensure they’re accessible to all learners. Your feedback helps us improve.
Your Safety and Well-being
We’re committed to creating a safe learning environment where everyone can thrive.
Our Responsibilities:
Protect learners from harm, abuse, or exploitation
Create a culture where concerns can be raised safely
Respond promptly and appropriately to safeguarding concerns
Work with external agencies when necessary
Types of Concerns We Address:
Physical, emotional, or psychological abuse
Neglect or exploitation
Radicalisation or extremist influences
Online safety and cyberbullying
Mental health and well-being issues
How to Report Concerns:
Speak to any member of staff you trust
Contact our designated safeguarding officer
Use our confidential reporting systems
Emergencies: contact emergency services (999)
Support Available:
Confidential counselling and support services
Liaison with external support agencies
Academic adjustments during difficult periods
Ongoing monitoring and check-ins
Important:
We take all safeguarding concerns seriously and will always prioritise your safety and well-being.
Your Experience Counts
Already have skills and knowledge relevant to your chosen course? Our RPL process can help you avoid repeating learning you’ve already mastered.
What is RPL? Recognition of Prior Learning allows you to gain credit for knowledge and skills you already possess from:
Previous education and qualifications
Work experience and professional training
Voluntary work and life experiences
Professional development and certifications
The RPL Process:
Stage 1: Initial Guidance
Discussion with our advisors about your experience
Assessment of whether RPL is appropriate for your chosen qualification
Explanation of evidence requirements and process
Stage 2: Evidence Gathering
Collect evidence that demonstrates your existing knowledge and skills
Map your experience against specific learning outcomes
Prepare a portfolio with supporting documentation
Stage 3: Assessment
Qualified assessors review your evidence
May include professional discussions or practical demonstrations
Fair and transparent evaluation against course standards
Stage 4: Decision
Clear written outcome with detailed feedback
Credit awarded for demonstrated competencies
Guidance on remaining learning requirements
Benefits of RPL:
Faster route to qualification
Recognition of your valuable experience
Reduced course duration and fees
Builds confidence in your existing abilities
Support Available:
Dedicated RPL advisors to guide you through the process
Help with evidence gathering and portfolio preparation
Clear guidance on requirements and standards
Your Journey to Qualification
Understanding how registration and certification work ensures you get the recognition you deserve for your studies.
Registration Process:
Enrol with Nexsy Academy for your chosen course
We register you with the appropriate awarding organisation
You’ll receive confirmation of registration and learner ID
Registration includes access to our LMS and support services
Throughout Your Studies:
Regular progress monitoring and feedback
Assessment opportunities are tracked and recorded
Quality assurance processes ensure fair and consistent standards
Internal verification of all assessment decisions
Certification Process:
Completion is confirmed when all requirements are met
Quality assurance review of your achievements
Submission to the awarding organisation for final certification
Certificate issued directly from the awarding organisation
Your Responsibilities:
Maintain accurate personal information
Complete all required assessments and activities
Inform us of any changes that may affect your studies
Adhere to academic integrity requirements
Quality Assurance:
All processes meet the awarding organisation’s standards
Regular external verification and quality reviews
Comprehensive records are maintained for audit purposes
Continuous improvement based on feedback and outcomes
Timescales:
Registration: Within 5 working days of enrollment
Certification: 6-8 weeks after completion confirmation
Replacement certificates: Available through the awarding organisation
