Bridge the gap between IT operations and business strategy with our Level 3 Award in Business Processes. This essential qualification develops your understanding of how IT functions support organisational objectives whilst building expertise in information security, process management, and strategic business alignment, essential for modern infrastructure technician roles.
Delivered through practical case studies and real-world business scenarios, you’ll master the business processes, security requirements, and operational procedures that underpin effective IT service delivery. Our industry-experienced instructors guide you through contemporary organisational challenges, ensuring you develop both business acumen and technical insig
Mode of Study: Flexible Learning – Part Time / Online / Blended
Indicative Study Hours: 10-14 hours per week
Duration: 16-20 weeks part-time – This is an indicative duration, you will be able to complete early if you invest more study hours
Course Fee: £995 (flexible payment options available)
Guided Learning Hours: 50 hour
Entry Requirements:
Level 2 ICT qualification or equivalent technical experience
OR demonstrable experience in IT support, service desk, or infrastructure roles
Good understanding of basic business and organisational concepts
Interest in developing business and strategic thinking alongside technical skills
Ideal for:
IT support technicians seeking business process knowledge for career advancement
Infrastructure technicians requiring formal business understanding for senior roles
Service desk professionals wanting to understand organisational context and strategy
Technical specialists preparing for team leadership and business liaison responsibilities
Career changers from business backgrounds entering IT infrastructure roles
Apprentices on the Infrastructure Technician pathway require knowledge components
Possible Career Options:
Infrastructure Technician / Senior IT Support Specialist
IT Service Desk Team Leader
Business Systems Support Coordinator
IT Operations Analyst
Technical Business Liaison Officer
IT Security Compliance Specialist
Business Process Analysis Projects: Documenting and improving organisational IT processes and procedures
Security Policy Development: Creating comprehensive information security frameworks and compliance documentation
Case Study Portfolios: Analysing real-world business scenarios and recommending IT solutions aligned with organisational strategy
Process Improvement Proposals: Identifying inefficiencies and developing business-aligned improvement strategies for IT operations
By completion, you will be able to:
Understand business processes and information security requirements that apply to IT functions within organisations.
Apply organisational procedures including joiner-mover-leaver processes, training protocols, and information security frameworks.
Implement and promote security requirements designated by organisational standard operating procedures and compliance frameworks.
Prioritise IT support services based on business strategy, operational procedures, and organisational objectives
Communicate technical knowledge effectively to provide first-line support while maintaining a professional business relationship.s
Understand IT skills and services that support business operations, including incident management, problem resolution, and facilities coordination
Business Strategy and IT Alignment – Understanding organisational objectives, strategic planning, and how IT functions support business goals
Information Security Frameworks – Implementing CIA (Confidentiality, Integrity, Availability) principles, data protection, and compliance requirements
Organisational Procedures and Governance – Joiner-Mover-Leaver processes, training protocols, awareness programmes, and procedural documentation
Legal and Regulatory Compliance – Data Protection Act, Computer Misuse Act, Human Rights Act, and their application in IT environments
IT Service Management – Service desk operations, incident management, problem management, and escalation procedures
Operations and Facilities Management – Security and access management, facilities coordination, and business continuity planning
Business Analysis Software – Microsoft Visio or equivalent for process mapping and documentation
Microsoft Office Suite – For creating business documents, policies, and procedural documentation
Web Browser (Chrome, Edge, Safari) for accessing online learning resources and case study materials
Video Conferencing Software (Zoom/Teams) for live sessions and business scenario discussions
PDF Creation Tools – For developing professional policy documents and compliance frameworks
Project Management Tools – Basic access to collaboration and documentation platforms for group projects
